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FAQs
Account
You can browse without an account, but creating one makes checkout faster, allows you to track orders, save delivery addresses, and access exclusive deals.
Click on “Forgot Password” at login, enter your registered email, and follow the instructions to reset your password.
Yes, log in to your account dashboard to update your name, phone number, shipping address, or password anytime.
Payment
We accept M-Pesa, Visa, MasterCard, bank transfers, and cash on delivery (selected items only).
Yes. All transactions are encrypted using SSL technology and processed by trusted payment providers.
Currently, we support full payments at checkout. Flexible financing options will be introduced soon.
Delivery
We deliver across Kenya. Same-day or next-day delivery is available in Nairobi and major towns.
Delivery fees depend on your location and product size. The exact amount is shown at checkout before you confirm your order.
Yes, we offer both Express Delivery (within hours) and Scheduled Delivery (at a time convenient for you).
Once shipped, you’ll receive an SMS and email with a tracking link. You can also check order status in your account.
Still have more question? Contact us